Help

No.
Scan the QR code and everything happens in the browser.
No account needed either.

Tap your name in the album to see just the photos with your name on them.
If no names were tagged, browse them all.

Yes.
Booth photos are the composed originals; uploaded photos are exactly as uploaded.
Only the location data in uploaded photos is removed.

Open the photo and tap Report.
We review reports within 24 hours.
Or ask the host, who can delete it right away.

Passes bought in the app never expire.
Start shooting within 90 days of creating an event with one.
With a pass bought on the web, take the first shot within 90 days of purchase.

Day: six months.
Weekend and Special Day: one year.
Albums from events a yearly member creates never expire.

Yes, with one switch in the event settings.
When it’s on, guests can add photos and 30-second videos.

Auto-moderation screens first, and the host can delete anytime.
Anyone can report.

Yes.
Send your photographer the photographer link from the manage page, and they can upload a whole shoot from a laptop.
Photos moved to a phone with the camera’s app go in through Add photos from my phone.

No.
Your own iPhone or Android phone works as the booth too.
Many hosts use a tablet because the bigger screen is easier for a group to see.
Guests can also shoot on their own phones with the camera link.

Passes bought on the web: full refund any time before the first shot.
Passes bought in the app: request a refund from the App Store or Google Play.
Subscriptions: if you cancel, you keep it until the period ends and aren’t charged again.
Ask from your Me page on the web, the Me tab in the app, or by email.

Your region sets the currency.
In Korea, you pay in won through Toss.
Everywhere else, you pay in US dollars through Lemon Squeezy, tax included.

Korean payments: IMAGO emails the receipt.
Elsewhere: Lemon Squeezy sends it.
In-app purchases: the store’s receipt.